Refund policy

Last updated: July 2026

Thank you for choosing Anlara. Each piece is carefully made as a personalized keepsake based on your submitted artwork. Because our products are custom-made specifically for each customer, our return and refund policy is different from standard products.

Order Cancellation

You may request to cancel your order within 24 hours after placing your order.

After 24 hours, your order may have entered the design or production process, and we are unable to accept cancellation requests.

Design Changes

Before production begins, we may be able to make changes to your submitted artwork or order details.

Once production has started, changes cannot be made.

To ensure your design is correct, a digital preview may be provided for your approval before production begins.

Personalized Product Returns

Because each item is uniquely customized based on your artwork, we generally do not accept returns or exchanges due to:

• Change of mind
• Incorrect size selection
• Personal preferences
• Artwork choices submitted by the customer

Please carefully review your order details before confirming your purchase.

Damaged or Incorrect Items

If your item arrives damaged, defective, or different from the order details, please contact us within 7 days after delivery.

Please provide:

• Order number
• Photos of the product
• Photos of the packaging

We will review your request and provide an appropriate solution, such as replacement or refund.

Refund Processing

Approved refunds will be processed to your original payment method.

Please allow several business days for your bank or payment provider to complete the refund process.