Refund policy

Last updated: August 2026

Thank you for choosing Anlara. Each piece is carefully made as a personalized keepsake based on the artwork you submit. Because our products are custom-made specifically for each customer, our return and refund policy differs from that of standard, non-personalized products.

Order Changes and Cancellations

If you would like to update your image, change your order details, or cancel your order, please contact us within 24 hours of placing your order.

After this period, your piece will move into production and we may be unable to make further changes or cancel your order.

Personalized Product Returns

Because each item is uniquely customized based on your submitted artwork, we generally do not accept returns or exchanges for reasons such as:

• Change of mind

• Incorrect options or finishes selected by the customer

• Personal preferences

• Artwork or images submitted by the customer

Please review your order details carefully before completing your purchase.

Color and Artwork Variations

For products that reproduce colors from your submitted artwork, slight differences may occur due to screen displays, materials, printing, and the production process.

Minor variations in color or appearance that do not affect the overall design are not considered defects.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or does not match the order details you submitted, please contact us within 7 days of delivery.

Please provide:

• Your order number

• Clear photos of the product

• Photos of the packaging, if applicable

We will review your request and provide an appropriate solution, which may include a replacement or refund.

Refund Processing

Approved refunds will be issued to your original payment method.

Please allow several business days for your bank or payment provider to process and reflect the refund in your account.